Maybo Conflict Managment
Conflict management training is required in certain roles to help staff to safely and effectively manage aggressive and challenging behaviour it is also a legal health and safety requirement.
Work place violence is an issue in all businesses and services where staff may face emotionally charged situations. The health and safety executive's british crime survey 2012/13 shows. There was an estimated 649,000 incidents of violence at work comprising of 332,000 assaults and 317,000 threats.
Who should attend?
The course is of particular value to roles such as:
- retail security & profit protection
- licensed retail
- healthcare security
- local authorities
- event security
- justice and custodial services
- customer facing staff
- staff who have to deal with potentially violent situations
- lone workers
- transport security
- colleges and universities
- parking enforcemen
The training focuses on personal safety and conflict resolution in your working environment.
- the learning includes
- health and safety responsibilities
- employer policy and guidance
- identifying flashpoints
- proactive service delivery
- risk reduction
- verbal and non-verbal communication
- calming skills
- managing incidents
- post-incident considerations
Why is the course so special?We tailor the learning to integrate with organisational policy and guidance and to meet the different needs of staff at risk
How long is the training course?
The course will take one day
What is the test like?
When do I get my results?
All learners receive a Maybo and City & Guilds certificate completion of the course
Next Course Dates
Please contact us for information and place availability E: firstname.lastname@example.org