Your intruder alarm will never cause you to lose another night’s sleep again. In the event of an alarm activation AMR’s team of experienced officers at our control centre would take the call from the alarm company, rather than you, or a work colleague.
Upon receipt of the call we would issue one of our response officers with the set of keys for your business, together with assignment instructions previously written in conjunction with you during our initial survey and risk assessment of the property or place of work One of our SIA licensed response officers is immediately dispatched to the property, upon arrival, the response officer will conduct an external patrol of the property.
If, on our arrival the property exhibits signs of intrusion, then police assistance would be sought and the property would only be entered in conjunction with police officers. Assuming that there is nothing obviously wrong with the outside of your property, the response officer would enter the building following the writtenassignment instructions. He/she would then make his/her way to the alarm system and silence the alarm, taking note of the activated areas displayed on the system. AMR’s officer would then examine the area of the activation, if possible the problem would be rectified and the alarm system would be reset and the property re-secured.
If the alarm system cannot be reset, the alarm company would be contacted for an out of hours engineer to repair the fault; at no time would the property be left unattended. After the activation has been dealt with a full written report would be produced for your attention this would detail what time we arrived, what we found, what we did about it and when we left site. Once final checks are complete our response officer would then immediately return the keys and instructions for your property back to the security of our control centre, where they would be signed back in placed in one of our vaults.
On the next working day, during normal business hours, a member of AMR operational management team would contact you to follow up on the report and ensure everything was done to your satisfaction.
