Maybo Conflict Management

Who is this course for?

Conflict management training is required in certain roles to help staff to safely and effectively manage aggressive and challenging behaviour. The course is of particular value to roles such as

Why is the course so special?

• Maybo training maps to key standards and qualifications and encourages non physical responses to conflict and violence.
• Maybo's unique programme equips candidates with the necessary skills to calm a situation, without resorting to the application of pain techniques to gain the aggressor's compliance. These skills are taught in such a way as to allow the candidates to identify the least aversive option to either extract themselves or calm the situation.

Course content
• Health and safety responsibilities
• Employer policy and guidance
• Identifying flashpoints
• Proactive service delivery
• Risk reduction
• Verbal and non-verbal communication
• Calming skills
• Managing incidents
• Post-incident considerations

All programmes have their foundations in Maybo's tried and tested models:
SAFER for staff to carry out dynamic risk assessment
OPEN PALMS for staff to reduce risk through demonstration of non-aggression

We tailor the learning to integrate with organisational policy and guidance and to meet the different needs of staff at risk

Each end user will be issued a joint Maybo and City & Guilds  certificate

Next Course Dates 

Please contact us for information and place availability

RING NOW FOR A FREE NO OBLIGATION QUOTE  01977 678773  01977 678773

Or Email info@amrss.co.uk